Account & family management

Everything here lives in the parent console (your password required), under Parent tools → Account or Your plan.

Change your name, email, or password

Parent console → Account has all three:

• Profile: your name and the family name, no password needed.
• Sign-in email: enter the new address plus your current password.
• Password: current password, then the new one.

If you forgot the parent password

Parent settings asks for the same password you use to sign in to your family account. The child's four-digit profile code is separate.

Choose Forgot password? on either the sign-in form or Open parent settings. Enter the parent account email and Rascals will send a one-time reset link. The link expires after one hour and stops working as soon as it is used.

After you choose a new password, Rascals signs you back in and unlocks the parent console. Other devices are signed out, so an old password or an old session cannot keep opening the family account. If the message does not arrive, check the spam folder and confirm you entered the same email shown under Parent tools → Account.

If a child forgets their profile code

At the child's code prompt, choose Forgot code? Parent help. Enter your parent sign-in password. You can then save a new four-digit code or choose Remove profile code without knowing the old code. Use Open [child's name]'s settings to continue with that profile.

You can also replace or remove the active child's code under Parent console → Kid settings → Child's profile code. Save your settings after editing it. Unlocking parent settings lets you switch between your own children's profiles without entering their codes.

Add or remove a kid

Parent console → Learners in this family → Manage learners. Adding a sibling takes a name and a grade; removing a kid deletes their progress after a confirmation. Kids added or removed mid-cycle adjust your next invoice automatically.

Cancel your subscription

1. Open Parent console → Your plan.
2. Tap Manage billing. This opens your secure Stripe portal.
3. Choose Cancel subscription and confirm.

That's it. No email required, no retention hoops, and access continues through the period you've already paid for. Canceling during the free trial means you're never charged at all.

Your kids' progress is kept when you cancel. If you come back next semester, everything is exactly where they left it.

Cancellation and account deletion are different. After cancellation, the family can still sign in to Your plan and Account, while curriculum access ends on the date shown. To return, sign in with the same email and choose Reactivate subscription. Do not create a second family.

Update your card or download invoices

Same place: Your plan → Manage billing. The Stripe portal handles cards, invoices, and billing history. We never see or store your card number.

Delete your family entirely

Parent console → Account → Danger zone. Deleting the family requires the parent gate, your password, typing the family name, and a separate confirmation that billing ends immediately. Rascals first asks Stripe to delete the billing customer, which immediately ends any subscriptions. Only after Stripe confirms that step does it permanently remove the account, every kid's learning history, cards, coach transcripts, and generated family files.

Deletion cannot be undone. Cancellation is the right choice when you only want to stop paying and may return later. Once deletion succeeds, the email is free to register a completely new family because the old family no longer exists.

Anything else

Email joseph@rez0.com. It goes to the founder, not a ticket queue.